Mainland Portugal: estimated delivery within 2–5 business days after payment confirmation.
Azores, Madeira, and other EU countries: estimated delivery within 5–14 business days.
Once your order has been shipped, you will receive a tracking number.
⚠️ Please note: Delivery times are estimates and may vary due to carriers, public holidays, or other external factors.
You can cancel your order (fully or partially) before it has been shipped if the delivery time exceeds expectations.
To request a cancellation, please email us at: hello@ivistore.pt
Refunds are issued via the original payment method within 2 business days after cancellation.
Orders that have already been shipped cannot be canceled.
Invoices are not sent automatically after payment.
You can:
download it from your account
or request it via email at hello@ivistore.pt
All orders are processed and dispatched from Lisbon, Portugal.
We partner with CTT, UPS, DPD, and GLS to ensure reliable delivery.
The customer is responsible for any additional fees, local taxes, or applicable charges in the destination country.
We accept:
Credit and debit cards (Visa, Mastercard, Maestro)
Apple Pay
Google Pay
PayPal
All payments are securely processed via Stripe or PayPal.
Yes. Your payment details are not stored on our website and are processed exclusively by certified payment providers.
Yes. You have the right to cancel your purchase within 14 days of receiving your order, without providing a reason.
To initiate a return, please email us at hello@ivistore.pt.
Products must be unused, undamaged, and returned in their original packaging.
Opened hygiene or cosmetic items cannot be returned.
Any gifts or samples must also be returned in their original condition.
Return shipping costs are the responsibility of the customer.
Once the returned items have been received and inspected, the refund will be issued using the original payment method within a maximum of 30 days.